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2024-2025 58th Season

Terms and Conditions

Terms of Use and Privacy Policy

At the FSCJ Artist Series, we respect your right to privacy. We understand that users of the FSCJ Artist Series Website need to be in control of their personal information. "Personal information" includes, but is not limited to, name, address, telephone number, e-mail address and credit card information. The FSCJ Artist Series adopted this Privacy Policy to inform users how the internet site collects, stores and uses personal information submitted via the site.

Information Collection and Use

1. General Information
You may visit and browse our Website as often as you like without logging in and no personal information about your visit will be collected. If you visit our Website simply to browse, we may collect general information about the way in which you use our Website, including, but not limited to, the time and duration of visit, type of Web browser used, the operating system/platform you are using, your IP address, the Web sites from which you linked to us, and other generic information. We also may note whether and how you use the Website by recording site traffic patterns and click streams. We do not associate this general information that we collect with any personal information and we do not otherwise monitor this information on an individual basis. Instead, we aggregate this usage information and use it only to identify the levels and areas of interest in the FSCJ Artist Series and to improve and refine our Website and services. We may perform (or have third parties perform), analyses of visitors' behavior, and may share aggregated, anonymous data with sponsors and advertisers.

2.  Personal Information
Certain applications on the FSCJ Artist Series Website may require users to register or to provide personal information in order to make a commerce transaction, request information on our products and services, participate in a promotion or an online survey, contact the FSCJ Artist Series with a question or suggestion and apply for employment with the FSCJ Artist Series. Depending on the nature of your interaction with the FSCJ Artist Series, we may ask you for information such as your name, phone number, physical address, company-related information, e-mail address, credit card information, including expiration date and billing address, and product preferences. Once you register with the FSCJ Artist Series and sign in to our services, you are not anonymous to us.
Your personal information may be used by us (or third parties engaged by us) to: (1) customize the advertising and the content that you see, (2) fulfill your requests for products and services, (3) contact you, (4) conduct research, (5) communicate information pertaining to an event presented by the FSCJ Artist Series (for example; time changes of a performance, traffic advisories), (6) send order confirmations, (7) update membership information, (8) respond to subpoenas, court orders or legal process, (9) establish or exercise our legal rights or defend against legal claims and (10) other communications from the FSCJ Artist Series.

In addition, the FSCJ Artist Series may provide your name, address and email address to third parties whose products and/or services we believe may be of interest to you. You can request at any time that we do not share your name and addresses with such third parties by calling our Box Office at 904.632-5000. The FSCJ Artist Series does not monitor or control, nor is it responsible for, the privacy policies of third parties.

3. Mailing Lists
If you provide your e-mail address, the FSCJ Artist Series may contact you periodically with special offers, updated information and new services. Mail and e-mail from the FSCJ Artist Series may include special offers and information from and about sponsors and partners of the FSCJ Artist Series. In these cases, the FSCJ Artist Series has not shared your information, but rather, has included sponsor and partner information on its own communications. Any e-mails sent to you by the FSCJ Artist Series offer you the option to be removed from the e-mail mailing list and will clearly indicate who the e-mail is from.

4. Financial Information
The FSCJ Artist Series will take reasonable precautions to protect any personal financial information that you share with us. If you make a purchase online, we will use your credit card number only to process your payment and will not use it for marketing or demographic purposes. For reasons of security, credit card information is not stored on our Web Server. We will retain order information for our records, but this information is never shared with third parties.

5. Links
Our site includes links to other websites whose privacy policies we can’t and don't control. Once you leave our servers (you can check where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours. If you can't find the privacy policy of these sites via a link from the site's home page, you should directly contact that site for more information. The FSCJ Artist Series is not responsible for the privacy practices or the content of such websites.

6. Cookies
Certain applications in the FSCJ Artist Series Website invoke a standard feature found in browser software, called a "cookie." We use cookies to track the progress of e-commerce transactions and to allow site users to move from one page to the next without having to re-enter personal order information. We may use cookies to track user sessions and to serve ads, along with third parties engaged by us to assist with advertising; and to assist in preventing fraudulent transactions. We may use cookies to recognize your computer each time you visit certain pages or emails. More information about this practice and your choices about not having this information used is available here.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

7. Personal Information of Minors
We do not intentionally solicit personal information from minors. Sites specifically geared toward children will not request any personal or contact information.

8. Broadway Season Subscriptions
Broadway Season Subscriptions, and all Tickets and Additional Tickets purchased under a Subscription, are subject to the Terms posted on our site,, and the Terms and Conditions posted at By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets beyond face value through any means.

9. Security and Disclaimer
Although we use security that we believe to be appropriate to protect your personal information, we do not guarantee that our security precautions will protect against, and we expressly disclaim any liability for, any loss, misuse or alteration of your personal information.

10. Changes to this Privacy Policy
The FSCJ Artist Series may update this policy at any time. Changes to this policy will be reflected on the FSCJ Artist Series Website.

11. Contact Us/How To Update Your Personal Information
You can help the FSCJ Artist Series maintain the accuracy of your personal information by notifying us when you change your address, title, phone number and/or e-mail address. If at any time you wish to update your information or stop receiving communication from the FSCJ Artist Series, our partners, or selected third parties, contact the FSCJ Artist Series by providing your old and new contact information by postal mail or e-mail at the addresses listed below:

FSCJ Artist Series
501 W. State Street, Suite 109
Jacksonville, FL 32202-4056

The FSCJ Artist Series would like to receive your comments and any questions about this policy. Please address comments or questions regarding the FSCJ Artist Series’ privacy practices to us at one of the addresses listed above. The FSCJ Artist Series may occasionally update this policy. Notice of revisions will be posted here.

12. Enforcement of this Privacy Statement

If you have any questions of comments about our Privacy Policy, please e-mail us at

Our Ticket Policy can be found HERE.

 COVID-19 Warning:
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a highly contagious disease that may result in personal injury, severe illness and death. By attending FSCJ Artist Series shows, events, education programs or other activities, you voluntarily assume all risks related to exposure to COVID-19. All visitors must follow the FSCJ Artist Series and Jacksonville Center for the Performing Arts or the Wilson Center for the Arts health and safety protocols. Please help keep each other safe.